Refund and Cancellation Policy

1. Scope

This Policy governs the scenarios in which refunds of payments made by Users through official OASIX channels (website, email, or authorized digital platforms) are applicable or not.

It applies to all contracted Services, including events, gastronomic experiences, tours, fan zones, and reservations at partner restaurants or bars.

It forms an integral part of the General Contracting Terms and Conditions of OASIX.

2. General refund conditions

2.1. The User may request a refund provided that:

• The minimum notice period indicated in the specific conditions of the Service is met (e.g., 7 calendar days for general events, 7 days for gastronomic tours, 7 days for immediate consumption experiences).
• The corresponding provider confirms that the refund is applicable according to their internal policies.
• The payment has been correctly credited through the systems authorized by OASIX.

2.2. No refund will be processed if the request is submitted outside the established deadlines or in contravention of provider policies.

3. Non-refundable services

3.1. No refunds will be granted under the following circumstances:

• Reservations on high-demand dates (e.g., FIFA World Cup 2026 matches, national holidays, or mass events).
• Services that expressly state the "non-refundable" clause in their specific conditions.
• Advance payments, reservations, or security deposits to guarantee availability.
• Cancellations caused by User non-compliance (e.g., tardiness, lack of documents, failure to meet access requirements, inappropriate conduct, excessive alcohol or substance consumption).

3.2. The User acknowledges and agrees that, in these cases, the loss of the paid amount will be total.

4. Procedure to request a refund

4.1. The User must send an email to atencion@oasix.com.mx, indicating:

• Full name of the reservation holder.
• Reservation number.
• Contracted service.
• Scheduled date of the Service.
• Reason for cancellation and refund request.

4.2. OASIX will confirm receipt of the request and coordinate with the corresponding provider the approval or denial of the refund.

4.3. If approved, the User will be notified of the amount to be returned and the estimated accreditation date.

5. Refund method and timing

5.1. Refunds will be made, whenever technically possible, through the same payment method used by the User.

5.2. In the event of technical impossibility, the refund may be made via bank transfer to an account in the name of the original reservation holder.

5.3. Crediting periods depend on financial institutions and may vary between 5 and 20 business days following refund confirmation.

5.4. OASIX will not be liable for delays attributable to banks, payment gateways, or third parties beyond its control.

6. Partial refunds

6.1. When a User has partially used a contracted Service (e.g., attending a portion of the event, consuming some benefits of a package), they may only request a partial refund, if authorized by the provider.

6.2. Under no circumstances will a full refund of the paid amount be granted if part of the Service has already been enjoyed by the User.

7. Cancellation by OASIX or providers

7.1. In the event of a Service cancellation due to causes attributable to OASIX or a provider, the User may choose between:

• Rescheduling the Service for another date.
• A full refund of the amount paid.

7.2. No additional compensation will be granted for indirect damages, loss of opportunity, or lost profits.

8. Force majeure or causes beyond OASIX's control

8.1. Refunds will not apply when the cancellation or modification of the Service is due to:

• Adverse weather conditions.
• Government, health, or security measures.
• Technical failures or broadcast cuts.
• Any event classified as unforeseeable circumstances or force majeure.

8.2. In these cases, OASIX may offer the User reasonable alternatives (rescheduling, substitution with another similar Service), without any obligation to refund the amount paid.

9. Chargebacks and unrecognized payments

9.1. If a User initiates a chargeback with their bank or financial institution, OASIX reserves the right to:

• Suspend the provision of the Service.
• Reject future bookings from the User.
• Claim judicially or extrajudicially the amounts owed, including commissions and legal expenses.

10. Express Acceptance

By confirming their reservation and making the corresponding payment, the User declares to have read, understood, and fully accepted this Refund Policy, as well as the General Contracting Terms and Conditions of OASIX.

11. Contact

For any inquiries related to this policy, the client may communicate via email to atencion@oasix.com.mx or go directly to Oasix's address at Av. Río Consulado Cto Interior 516, Oficina 102, Colonia Tlatilco, Alcaldía Azcapotzalco, C.P. 02860, Mexico City.