Terms and Conditions

1. Company Identity

1.1. This document establishes the General Terms and Conditions of Contracting (hereinafter, the “General Conditions”) that govern the legal relationship between the users (hereinafter, the “User” or the “Users”) and GREATDEN, S.A. DE C.V. (hereinafter, “OASIX”), a company incorporated under Mexican laws.

1.2. Identification data:

• Corporate name: GREATDEN, S.A. DE C.V.
• Address: Av. Río Consulado Cto Interior 516, Oficina 102, Col. Tlatilco, Alcaldía Azcapotzalco, C.P. 02860, Mexico City.
• Contact email: atencion@oasix.com.mx
• Website and associated platforms: the domains, microsites, portals, or digital tools used for the promotion and contracting of Services.

OASIX is dedicated to the conceptualization, organization, and management of gastronomic, cultural, tourism, entertainment, and brand activation experiences. By contracting any service, submitting a reservation request, or making a payment, the User expressly accepts these General Conditions.

2. Object and scope of services

2.1. The Services offered by OASIX include, but are not limited to:

• Gastronomic and cultural experiences: culinary tours, cooking classes, tastings, themed parties, guided tours, and immersive activities in different destinations in Mexico.
• Brand activations and events: conceptual design, production, logistics, ambiance, and experience management for companies and corporate clients.
• Complementary tourism services: optional transportation, logistical coordination, restaurant reservations, show tickets, and hospitality services.
• Additional services related to the 2026 World Cup: reservations in restaurants and bars, access to fan zones (Basic, Gastronomic, and Experiential VIP), themed activities, and hospitality experiences.

2.2. Each Service will have a detailed description on the OASIX digital platform or in the proposal sent to the client, specifying: duration, meeting place, features, deliverables, restrictions, availability, and specific conditions.

2.3. OASIX reserves the right to modify, substitute, or update the Services catalog at any time, without prior notice, always ensuring compliance with confirmed contracts.

2.4. The User acknowledges that the Services may depend on external providers, and that the internal policies of said third parties (restaurants, bars, venues, transporters, guides, artists, etc.) will be applicable and binding.

3. Contracting process

3.1. Authorized means to contract. The contracting of the Services offered by OASIX may only be done through the following official channels:

• The website and digital platforms owned by OASIX or managed directly by it.
• Requests sent by email to the official OASIX contact.
• Other channels expressly authorized by OASIX (e.g., corporate agreements, accredited agents, agreements with companies or external collaborators).

Contracting Services through unauthorized intermediaries, fake websites, resellers, or unrecognized channels is expressly prohibited. In such cases, OASIX will not assume any responsibility towards the User.

3.2. User obligations when contracting. The User commits to providing, at the time of contracting, truthful, complete, updated, and sufficient information for the correct management of the Service. This includes, but is not limited to: Full name(s) and surname(s); Contact details (email, phone number, and WhatsApp, if applicable); Date, time, and destination of interest; Number of participants, specifying if they are adults, minors, or persons with special needs; Additional requirements (dietary, medical, logistical, accessibility, etc.); Tax data in case an invoice is required. The User will be responsible for any error, omission, or falsehood in the provided data. OASIX will not be responsible for cancellations, reservation rejections, inability to access experiences, or additional charges caused by incorrect or incomplete information.

3.3. Conditions for contracting validity. All Service contracting will always be subject to the cumulative fulfillment of the following elements: Confirmation of availability of the service, date, location, or provider by OASIX; Assignment of a unique and non-transferable reservation number, which will identify the contract; Full or partial payment of the Service price, according to the specified conditions (e.g., non-refundable deposit, full advance payment, pending balance to be settled on a specific date). Without these three elements, the contracting will be considered incomplete and will not generate obligations for OASIX.

3.4. Validation process. Once the payment is received and availability is confirmed, OASIX will send a reservation confirmation document to the email provided by the User, containing: Reservation number; Details of the contracted service (date, time, meeting point, main features); Name of the reservation holder and number of participants; Specific conditions and applicable restrictions. In case such confirmation is not issued, the User must consider the Service as not contracted, even if the payment was made. OASIX commits, in such case, to immediately process the corresponding refund.

3.5. Personal nature of the contracting. The contracts made are personal and non-transferable, unless expressly authorized by OASIX. The assignment, resale, marketing, or transmission of reservations without authorization is prohibited.

3.6. Fraud prevention. OASIX reserves the right to reject or cancel any contract where there are indications of: False or incomplete information provided by the User; Unrecognized payments, suspicion of bank fraud, card cloning, or chargebacks; Unauthorized resellers or misuse of the OASIX brand.

4. Reservations

4.1. Reservation request. To request a Service, the User must send a reservation request through the channels enabled by OASIX, which may include: Forms available on the official website; Emails directed to the official OASIX accounts.

4.2. Non-binding nature of the request. The reservation request does not imply automatic confirmation of the Service. Said request will be considered solely as a petition subject to validation of availability, specific conditions, capacity limits, and payment of the deposit or total price as appropriate.

4.3. Conditions for confirmation. The reservation will be considered valid, binding, and confirmed only when the following conditions are cumulatively met: The User receives a unique, personal, and non-transferable reservation number from OASIX; The required payment (total or partial, as the case may be) has been processed and confirmed by the authorized payment systems; The User has received a confirmation email with the experience details. Until these three requirements are met, the contracting will be considered incomplete, and OASIX will not assume any obligation towards the User.

4.4. Content of the confirmation. The reservation confirmation document will contain, at least, the following information: Date and time of the Service; Place or meeting point; Number of participants included in the reservation; Specific conditions applicable to the Service; Restrictions, recommendations, and specific requirements (e.g., dress code, minimum age, identification documents, punctuality); Additional instructions necessary for the proper enjoyment of the Service.

4.5. Impossibility of confirmation. If, for any reason, a Service cannot be confirmed on the requested date, time, or conditions, OASIX may: Offer the User reasonable alternatives, including a change of date, time, provider, or a similar experience; Refund the amount paid by the User, in accordance with the applicable cancellation policy. The acceptance of the alternatives will always be at the User's discretion. In case of rejection, only the refund will proceed in accordance with the terms established herein.

4.6. Availability and provider policies. All reservations will be subject to the real availability of the Service and the internal policies of each establishment, provider, restaurant, bar, guide, transporter, or artist involved. Such policies may include, among others: Operating hours; Maximum capacity limits; Age, health, safety, or accessibility restrictions; Dress code or conduct norms; Rules for consumption and stay in the venue. The User accepts that these provider policies are binding and form an integral part of their contract.

4.7. Personal and non-transferable nature of the reservation. Each issued reservation is personal, nominative, and non-transferable. Any unauthorized assignment, resale, or modification expressly by OASIX will be invalid and may result in its cancellation without the right to a refund.

4.8. Punctuality obligation. The User must appear at the place and time indicated in the reservation confirmation. Lack of punctuality may result in the total loss of the Service without the right to a refund or rescheduling.

5. Additional services – 2026 World Cup

5.1. Management of reservations in restaurants and bars. During the period from June 11 to July 19, 2026 (FIFA World Cup 2026), OASIX will offer the User the possibility of managing reservations in recognized restaurants and bars in Mexico City, so that they can enjoy the live broadcast of the matches in a controlled, themed environment accompanied by hospitality services. Reservations will be subject to the availability of each establishment, their internal policies, and the specific terms and conditions of each venue, which the User accepts at the time of contracting.

5.2. Food and beverage consumption. The consumption of food, beverages, and other additional services (tips, extras, special requests) is not included in the initial reservation, unless expressly stated otherwise in the description of the contracted package. The payment of additional consumptions will be the direct responsibility of the User towards the establishment. Failure to comply with these obligations may result in access cancellation or additional charges that will be the exclusive responsibility of the User.

5.3. Fan Zone Modalities. OASIX will make available to the User access to themed Fan Zones, offered in three modalities:

• Basic Fan Zone: access to giant screens for live broadcasting, seating areas or bean bags, themed soccer decoration, mini courts for recreational activities (e.g., penalty kicks or quick 3v3 matches), and a photobooth with World Cup accessories.
• Gastronomic Fan Zone: includes everything mentioned in the Basic modality, plus food truck areas and snack bars with Mexican and international gastronomy, themed cocktails inspired by participating countries, and pairing with craft beers, tequilas, or mezcals.
• Experiential VIP Fan Zone: includes the above, plus access to a premium lounge area with exclusive furniture, personalized waiter service, meet & greet with former footballers or sports commentators (subject to availability and budget), as well as a DJ or live music before and after the matches.

The exact content of each Fan Zone may vary depending on provider agreements, artist availability, and the logistical conditions of each event.

5.4. General conditions applicable to the experiences. Experiences linked to the 2026 World Cup will be subject, without limitation, to the following factors: Space availability and maximum capacity, in compliance with current legal and civil protection provisions; Availability of guest artists, commentators, or providers, who may be substituted, modified, or canceled for reasons beyond OASIX's control; Changes in official match and broadcast schedules, derived from global sports programming; Security or health restrictions that local authorities, venues, or providers might impose.

5.5. Exclusion of liability. OASIX will not be responsible to the User for: Modifications, delays, or cancellations in the official match schedule of the 2026 World Cup; Operational decisions adopted by partner establishments (table changes, consumption limitations, access restrictions, conduct rules, etc.); Force majeure or unforeseeable circumstances, including, without limitation, weather conditions, satellite transmission failures, government or health provisions.

5.6. Confirmation and payment of reservation. The User acknowledges that their access to the additional experiences of the 2026 World Cup will only be confirmed when: They receive a reservation number issued by OASIX; They make the payment for the reservation, entering said number and the indicated amount in the enabled payment platform; They obtain a confirmation email detailing the date, location, Fan Zone modality or assigned restaurant, and number of participants. The reservation payment may be non-refundable, in accordance with each provider's policies and the cancellation and refund section.

6. Payments

6.1. Currency and applicable taxes. All published prices will be expressed in Mexican pesos (MXN), unless otherwise indicated, and will include the applicable taxes in accordance with current tax legislation. If quoted in another currency, the final charge will be made in Mexican pesos at the exchange rate applicable on the settlement date. The User will be responsible for any bank commission, exchange rate charge, or additional fee imposed by their financial institution.

6.2. Authorized payment methods. The User may make payments exclusively through the electronic methods authorized on the OASIX portal, which may include: Credit and debit cards; Electronic payment platforms or digital wallets expressly enabled in the OASIX system. It is prohibited to make payments to unofficial accounts or links. OASIX will not be responsible for payments made to unauthorized third parties.

6.3. Payment confirmation and reservation validation. To confirm their place in a Service, the User must: Enter their reservation number on the enabled payment platform; Settle the corresponding amount as indicated in the reservation confirmation; Wait for the electronic validation of the operation. The Service will be considered secured only when the payment has been effectively credited and confirmed by OASIX.

6.4. Receipts and billing. Once the payment is processed, the User will receive at the registered email: Electronic reservation confirmation; Payment receipt issued by the corresponding gateway. If a tax invoice (CFDI) is required, the User must request it at the time of contracting, providing correct and complete tax data. OASIX will not be responsible for billing errors derived from incorrect data provided by the User, nor will it be able to reissue receipts outside the legal deadlines.

6.5. Rejections, chargebacks, and non-accreditation. In the following cases, the reservation will be automatically canceled without liability for OASIX: Transaction rejection by the issuing institution of the payment method; Failure to credit the payment within the indicated deadlines; Detection of suspicious operations of fraud, card cloning, identity theft, or chargebacks initiated by the User. In case of chargebacks, OASIX reserves the right to claim the corresponding amounts judicially or extrajudicially, as well as the derived administrative and legal expenses.

6.6. Partial payments, deposits, and non-refundability. Depending on the Service, the following may be required: Full advance payment: to confirm the reservation; Partial payment or non-refundable deposit: to secure availability; Pending balance: to be settled on the date and manner indicated in the confirmation. In case the User does not settle the balance in the expected time, the reservation may be canceled, losing the non-refundable deposit.

6.7. Security in transactions. All operations carried out through OASIX's payment portals will be encrypted and protected by SSL security certificates and anti-fraud systems. However, the User acknowledges that no electronic transmission is completely risk-free and exempts OASIX from liability for vulnerabilities derived from acts of third parties beyond its control.

7. Cancellations, modifications, and refunds

7.1. Cancellation or modification request. The User may request the modification or cancellation of their reservation by sending an email to the official OASIX contact address (atencion@oasix.com.mx), clearly indicating: Reservation number; Full name of the reservation holder; Contracted service; Scheduled date of the Service; Reason for the requested cancellation or modification.

7.2. Acceptance conditions. Requests will be subject to the following conditions: Notice period: depending on the nature of the Service, the minimum notice period may be 7 calendar days (for general experiences), 3 calendar days (for specific gastronomic experiences), or 1 calendar day (for immediate consumption experiences or limited capacity); Specific policies of the provider or establishment: each restaurant, bar, venue, or provider may apply its own rules regarding cancellations, modifications, and refunds; Availability on the newly requested date: rescheduling will always be conditioned on the provider's capacity to accept changes. The User acknowledges that in some cases requests made outside the established deadlines cannot be addressed, which will imply the total loss of the amount paid.

7.3. Management by OASIX. When appropriate, OASIX will act as an intermediary to manage with the provider the modification, rescheduling, or, where appropriate, the partial or total refund of the contracted service. The final acceptance of the cancellation or modification will always depend on the provider's policies. OASIX commits to communicating to the User, within a reasonable time, the resolution adopted by the provider.

7.4. Non-refundable services. There are services, deposits, or set-asides that may be non-refundable, which will be informed to the User prior to the confirmation of the contracting. Examples: Reservations on high-demand dates (e.g., 2026 World Cup matches, special events, national holidays); Services with limited capacity or requiring advance payment for artists, guides, or venues; Deposits intended to secure availability. In these cases, cancellation by the User will not result in any refund, regardless of the cause invoked.

7.5. Refund method. When applicable, refunds will be made using the same payment method used by the User. If not technically possible, OASIX may process the refund via bank transfer to an account under the name of the original reservation holder. The refunded amount will only correspond to the amount effectively paid by the User to OASIX, excluding financial expenses, bank commissions, or additional costs assumed by the User.

7.6. Crediting periods. Refund crediting times will depend on the deadlines established by financial institutions, extending between 5 and 20 business days counted from the confirmation of the refund's validity.

7.7. Limitation of liability. The User acknowledges and accepts that: OASIX cannot guarantee refunds when providers determine that the refund does not apply; OASIX will not be responsible for delays attributable to financial institutions or payment gateways; Under no circumstances will amounts corresponding to additional consumptions, tips, transportation costs, or other services not directly contracted with OASIX be refunded.

8. User Obligations

The User, upon contracting and using OASIX Services, expressly accepts the following obligations:

8.1. Truthfulness and accuracy of information. Provide truthful, complete, accurate, and updated data at all times. Immediately notify any error or omission detected in the data sent to OASIX. Acknowledge that any inaccuracy, falsehood, or omission will be the exclusive responsibility of the User and may result in the cancellation of the Service without the right to a refund.

8.2. Compliance with specific requirements. Prove, when applicable, the minimum age requirements, documentation (ID, passport, visa, medical proofs, vaccination certificates, etc.), or security conditions required for the contracted Service. Follow the instructions, restrictions, and recommendations indicated by OASIX or the providers during the experience. In the case of minors, ensure they participate under the direct supervision of a responsible adult.

8.3. Respect for policies and rules of coexistence. Respect the policies of conduct, hygiene, dress code, safety, coexistence, and punctuality established by OASIX, by the contracted providers, restaurants, bars, or venues. Refrain from inappropriate, aggressive, discriminatory behaviors or those that alter the order and safety of the event. Comply with health, civil protection, and safety regulations issued by authorities or providers. Non-compliance with these policies will entitle OASIX or the provider to deny access, remove the User from the event, or cancel the Service provision, without an obligation to refund.

8.4. Responsibility for additional expenses. Fully assume transportation costs to and from the meeting point, unless expressly included in the package. Cover tips, additional consumptions, beverages, food, souvenirs, or other expenses not contemplated in the initial contract. Acknowledge that these expenses are not OASIX's responsibility.

8.5. Prohibition of unauthorized resale or assignment. Do not resell, transfer, assign, or market reservations without prior express authorization from OASIX. Acknowledge that any unauthorized attempt to resell or assign will automatically invalidate the reservation, without the right to a refund.

8.6. Responsible consumption of alcohol and substances. In experiences that include the consumption of alcoholic beverages (e.g., tastings, fan zones, gastronomic tours), do so responsibly and in accordance with local laws. The consumption of drugs, narcotics, or illegal substances is prohibited in all Services managed by OASIX. Non-compliance will entitle OASIX or the provider to deny access or remove the User from the event without the right to a refund.

8.7. Punctuality and attendance. Appear punctually at the place, date, and time indicated in the reservation confirmation. Acknowledge that Services have a fixed start time and that tardiness may result in the partial or total loss of the experience without the right to a refund.

8.8. Damages and personal liability. Care for and properly use the facilities, furniture, equipment, transport, materials, and objects made available during the experience. Financially respond for damages caused maliciously or negligently to third parties, facilities, furniture, or equipment used in the experience.

8.9. Acceptance of consequences for non-compliance. The User's failure to comply with any of the obligations provided herein will entitle OASIX and/or the providers to: Cancel the contracted Service without the right to a refund; Deny access to the event or experience; Request compensation for damages caused; Exercise corresponding legal actions to protect their rights.

9. Limitation of liability

9.1. Nature of OASIX's intervention. The User acknowledges and accepts that OASIX acts as a manager, organizer, and in many cases as an intermediary between the User and external service providers (restaurants, bars, venues, guides, transporters, artists, tourist sites, among others). Therefore, the correct execution of certain services depends directly on said providers, whose internal policies are binding for the User.

9.2. Liability Exclusions. OASIX will not be responsible, under any circumstances, for: Cancellations, delays, failures, or deficiencies attributable to external providers contracted for the partial or total execution of the Service; Adverse weather conditions, natural phenomena, force majeure events, or unforeseeable circumstances affecting the execution of the Service; Health situations, government restrictions, or public safety measures that prevent or limit the development of the Service; Loss, theft, or damage of the User's personal belongings before, during, or after the Service; Accidents, injuries, illnesses, or damages caused by the negligence, recklessness, failure to follow instructions, or health condition of the User; Indirect damages, loss of opportunity, business expectations, future income, collateral expenses, or any form of lost profits.

9.3. Risks assumed by the User. The User acknowledges and accepts that participating in gastronomic, cultural, entertainment experiences, or sporting events carries certain inherent risks, which include, but are not limited to: Dietary risks (allergies, intolerances, poisoning); Physical risks (falls, minor or major injuries in recreational, sports, or transportation activities); Risks associated with alcohol consumption; Risks of interacting with crowds or mass events. The User declares to be aware of these risks and assumes full responsibility for their participation in the contracted experiences.

9.4. Quantitative limitation of liability. In any case, OASIX's maximum liability to the User will be strictly limited to the amount effectively paid by the User for the specific contracted Service that gave rise to the claim. Under no circumstances will compensations for higher amounts, punitive damages, or additional compensations proceed. If the claim involves a third-party provider, any potential liability will be subject to the policies and legal limitations of said provider.

9.5. Exoneration in case of User non-compliance. OASIX will not be responsible for the total or partial non-compliance of the Service when it derives from: The User's lack of punctuality; Non-compliance with access requirements (documentation, minimum age, dress code); Omission of previously notified medical, health, or safety restrictions; Inappropriate, negligent, or illicit conduct by the User or their companions.

9.6. Indemnity. The User agrees to hold OASIX harmless from any claim, demand, procedure, or judicial action filed by third parties derived from acts or omissions of the User themselves during the execution of the Service.

10. Intellectual Property

10.1. Ownership of rights. All content available on OASIX's sites, platforms, and promotional materials—including, without limitation, texts, service descriptions, graphic material, logos, registered trademarks, trade names, photographs, images, audios, videos, designs, icons, interfaces, source codes, and any other element protected by intellectual or industrial property rights—are the exclusive property of GREATDEN, S.A. DE C.V. or of third-party licensors who have authorized their use.

10.2. Legal protection. Such content is protected by national and international legislation regarding copyright, industrial property, and intellectual property, including, but not limited to: The Federal Copyright Law of Mexico; The Industrial Property Law of Mexico; International treaties signed by the United Mexican States, such as the Berne Convention, TRIPS, and WIPO treaties.

10.3. Limited use license. Access to the website and OASIX materials does not grant the User any right of exploitation over the contents, except for a personal, limited, non-exclusive, revocable, and non-transferable use license, whose sole purpose is to allow the proper contracting and enjoyment of the services.

10.4. Prohibited uses. It is strictly prohibited, without prior written authorization from OASIX, to: Reproduce, copy, distribute, publicly communicate, transform, modify, translate, adapt, decompile, extract, or use the protected content for commercial or promotional purposes; Use OASIX logos, trade names, trademarks, or distinctive signs for advertising, commercial, or association purposes without express consent; Generate derivative works, mirror sites, resell content, scrape, or extract databases belonging to OASIX.

10.5. Third-party content and licenses. In the event that some content, photographs, images, videos, or materials belong to third parties and are used under licenses, assignments, or authorizations, such rights will correspond to their respective owners. The User agrees to fully respect such rights and not perform acts that violate their legal protection.

10.6. Infringements. Any unauthorized use of the content owned by OASIX or its licensors will constitute an infringement of intellectual and industrial property rights, which may lead to: The demand for civil liability for damages; The exercise of civil, administrative, and/or criminal legal actions in accordance with applicable legislation; The immediate suspension of accesses or contracted services, without obligation to refund.

10.7. Collaborations and content assignment. In the event that a User participates in content co-creation activities (e.g., photographs, testimonials, recordings on tours or fan zones), they grant OASIX, free of charge, a non-exclusive, transferable, sublicensable, global, and indefinite license to use, reproduce, publicly communicate, distribute, and transform said content, solely and exclusively for promotional, commercial, or advertising purposes related to OASIX services.

12. Applicable law and jurisdiction

12.1. These General Conditions shall be governed by the laws of the United Mexican States.

12.2. For any dispute arising from the interpretation or execution of these Conditions, the parties submit to the competent courts of Mexico City, expressly waiving any other jurisdiction that may correspond to them.

13. Final provisions

13.1. Modification power. OASIX reserves the right to modify, update, or complement these General Conditions at any time, whether due to regulatory changes, internal operational adjustments, or improvements in service provision. The updated version will be published on the official OASIX website and will replace the previous one as of its publication date.

13.2. User's responsibility. It will be the exclusive responsibility of the User to periodically review the current General Conditions before contracting or using any service. Contracting following the publication of modifications will constitute full, express, and unconditional acceptance of such modifications.

13.3. Binding nature. The User acknowledges that these General Conditions, together with the specific conditions of each Service, constitute the entire, unique, and binding agreement between the parties, superseding any prior communication, proposal, or understanding, whether verbal or written.

13.4. Severability. If any provision of these Conditions is declared null, illegal, or inapplicable by a competent authority, such nullity or inapplicability will not affect the validity and enforceability of the remaining clauses, which will remain in full force and effect.

13.5. Non-waiver of rights. The failure or delay of OASIX in exercising any right or power derived from these Conditions will not constitute a waiver thereof, nor will it prevent its subsequent exercise.

13.6. Language. In the event of a discrepancy between the Spanish version and a possible translation into another language of these Conditions, the Spanish version shall always prevail.

13.7. Validity. These General Conditions will be in force from their publication date on the official OASIX website and will remain applicable until replaced by a new version.